Refund & Return Policy

Last updated: August 18, 2026

At Rivka Wear, our products are made to order specifically for you. Because each item is produced individually after an order is placed, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, choosing the wrong color, or simply changing your mind.

We do, however, stand behind the quality of every Rivka Wear product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

• Your order number

• A clear description of the issue

• Clear photos showing the problem and the product received

Depending on the situation, we may provide a free replacement or a full refund. You will not be required to return a damaged or defective item unless we specifically instruct you otherwise.

Wrong Size or Change of Mind

Because our products are made to order, we do not accept returns or exchanges when:

• You ordered the wrong size

• You selected the wrong color or design

• You changed your mind after placing the order

• The item does not fit as expected when the correct size was ordered

Please carefully review the size chart and product details before completing your purchase.

Order Cancellation

Orders are sent to production shortly after purchase. If you need to cancel or change an order, please contact us as soon as possible.

Once an order has entered production, cancellation may no longer be possible.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered or is returned because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply. In such cases, Rivka Wear may offer a replacement or partial refund depending on the circumstances.

Lost or Delivery Issues

If your order appears to be lost, significantly delayed, or has another delivery-related issue, please contact us so we can investigate the shipment with our fulfillment and shipping partners.

Please provide your order number and any relevant tracking information when contacting us.

Refund Processing

Once your refund has been approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Important Notice

This policy does not affect any mandatory consumer rights or legal protections that may apply to you under the laws of your country or region.

For customers located in jurisdictions where statutory cancellation, return, refund, or warranty rights apply, those rights will remain unaffected by this policy.

Contact Us

For questions regarding a return, refund, replacement, or order issue, please contact us through the contact information provided on our website.

Rivka Wear
Made for you. Made to wear.